The XYZ Formula
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A communication tool from the PREP program (Markman and Stanley), with roots in psychologist Haim Ginott's earlier complaint formula: "When you did X in…
A communication tool from the PREP program (Markman and Stanley), with roots in psychologist Haim Ginott's earlier complaint formula: "When you did X in situation Y, I felt Z." Keeps the conversation anchored to specific observable behavior and personal feelings rather than character attacks or mind-reading. Reduces the chance of defensiveness because it doesn't claim to know intent.
Origin
PREP (Markman & Stanley); roots in Haim Ginott
Sources
- Fighting for Your Marriage — Markman, Stanley & Blumberg